General video questions:

1. Who can watch Video on Skysports.com?

Sky Sports Video area brings you the latest and best video news from the world of sport. Although some videos are restricted, there will always be something available for you to watch with news, interviews, highlights and reaction available at the touch of a button.

For more details on what video is available see the question: "What video is available?"

2. What video is available?

Although the skysports.com video section brings it all together in one easy to use area there are a number of different types of video offerings on Skysports.com.

The summaries below should help explain what video you can watch and how:

i. Free to view

'Free to view' video on skysports.com is exactly that. You don't need a subscription to watch, and provided you are watching in the UK ; any video with a green play icon next to it is available to watch absolutely free including highlights from the Champions League and Football League.

If you are not watching in the UK some videos will not be available to you as we are restricted by the terms of our broadcast contracts as to where we can make this video available. If you try to watch a video that is geo-restricted from outside the UK you will receive a message on the player explaining that you appear to be outside of the designated territory.

ii. Sky Player Video

Sky Player is the home of Sky TV Online - it's Sky, but on your computer. Within skysports.com you can watch any of the Sky Sports TV channels live by clicking on the 'Watch Sky sports' tab in the video area.

You can also watch on-demand content from Sky Player in the 'Clips and Catch-up' area of the site; or by clicking through to Sky Player videos from the 'Don't miss page.' Sky Player Videos are indicated by the Blue Sky Player logo next to the video.

In order to watch Sky Player videos on skysports.com you will need a Sky Player subscription. For more information on Sky Player click here. For the full list of Sky Player FAQs click here

iii. Sky Bet video

If you click on the Sky Bet Player tab you can watch more than 2,400 live sports events from around the globe on your PC through the Sky Bet Player, including football from Europe (Serie A, Portugese Supa Liga, Bundesliga), Asia and South America as well as Internationals and the UEFA Cup.

Most events are free to watch, however some do require you to place a bet before you can watch them. In order to watch you must be a SkyBet account holder and logged on to your account. For more information about Sky Bet click on the Sky Bet Player tab and see the Help/FAQs section.

3. What other services are available in the skysports.com video area?

The TV guide tab will show you schedule information for Sky Sports channels for the next 7 days. It is possible that late schedule changes or live event over-runs might not be shown here. If you are a Sky Sports digital satellite subscriber with a Sky+ product - you will be able to set Sky + recordings and reminders from this area.

4. Where else can I watch video on Skysports.com?

Sky Sports also offer a live Champions League streaming service that covers all the matches broadcast by Sky ¿ including matches broadcast on Skysports interactive (behind the red button). For more information on this service click here.

Questions about free to view video:

1. How can I watch free to view video clips?

Select the video clip that you want to watch from either the "Don't Miss" or "Play Clips" tabs ¿ or from other sections on the site. Click on the thumbnail picture or the play icon. After a few moments the video will play - you may also see an advertisement message prior to the clip that you have selected. You will be able to pause, rewind and fast forward the clip once it has fully loaded onto your PC or Mac. You can tell when a clip is fully loaded once the grey status bar has reached the right hand side. You can also alter the volume levels and mute.

2. What is "My Clips"?

"My clips" is a tool that allows you to build up your own collection of video from around the site and watch these in the same place. Click the + icon on any clip to add it to your playlist ¿ then when you have collected your videos, sit back, relax and hit play! Up to 10 clips can currently be added to the My Clips section.

3. What are the system requirements to watch 'free to view' video?

We recommend the following minimum systems specifications for playback:

• For Windows users

• Windows XP (service pack 1 or higher) or Vista
• 768Kbps or higher broadband connection
• 1GHz or faster Intel Pentium III processor
• 256MB of RAM
• 500 Mb of free hard drive space minimum, 1GB recommended
• Flash Player 9 (version 9.0.28 or higher)
• Internet Explorer 6, 7 or 8, Firefox 3.01 or higher, Safari 3.2.2 or higher or Google Chrome 2.0

• For Mac Users

• Mac OS X 10.5 (or later)
• 768Kbps or higher broadband connection
• 1GHz or faster G4, G5, or Intel Processor
• 256MB of RAM
• 500 Mb of free hard drive space minimum, 1GB recommended
• Safari 3.2.1 or higher, Firefox 3.01 or higher, Chrome 2.0 or higher
• Flash Player 9 or higher

4. Why do video clips sometimes stutter or pause during playback?

Video may stutter or pause during playback if you computer does not meet the specs detailed above, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering.

5. Why isn't the 'free to view' player displaying on a web page?

Some corporate networks, firewalls, and ad-blocking software may prevent the player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.

6. Why is the video blocky or pixelated?

Several factors affect video quality including the data rate, the quality of the original footage, and the version of Flash video used to encode.

7. How can I share a link to a specific video?

Use the "Email this" option behind the options button on the player. You can email the link though Brightcove, or copy the link to your clipboard and paste in an email message or web page.

8. The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?

You can obtain the latest version of the Flash Player from Adobe http://www.adobe.com/uk/

9. The player is not displaying correctly or is displaying the wrong video. How can I fix this?

Your web browser may be displaying cached information. To clear your browser cache, perform the following steps:

• Microsoft Internet Explorer

• Click on Tools -> Internet Options -> General
• Click the Delete Files button and then click OK
• Once the process completes, click OK to close the Options dialog

• Firefox

• Choose Options from the Tools menu (or Preferences from the Firefox menu on the Mac).
• Click the Privacy icon, select Cache the Cache tab, and click Clear Cache Now.
• Click OK to close the Options dialog

• Safari

• Choose Empty Cache from the Safari menu

Questions about Sky Player video

1. Who can get it?

Sky Player is available to everyone! If you are a Sky Sports dual pack subscriber with either Broadband Max or Multiroom you can enjoy the 'Sky Sports TV' and 'Sky Sports Catch Up' services for free using the username and password from your My Sky account. (Please note: during August 2009 Sky Player are running a special promotion to make Sky Player available for free to all Sky Sports subscribers) You will need to ensure that your account has been correctly registered. Click here if you have not already registered for a My Sky account.

Other Sky TV subscribers may be able to watch the live and on-demand Sky Player service at a discounted rate as part of their existing subscription. And if you are new to Sky you can subscribe online and watch today! Click here for full detail on how to subscribe to Sky Player.

2. How Can I Get It?

Click here for details on how to watch.

3. Sky Player Customer support

A full list of Sky Player FAQs is available here. This should help trouble-shoot most common issues. If you cannot find the answer that you are looking for, you can call the following number for technical support: 0844 2411 599 or contact them via email by clicking here.

4. Some other useful info on for Mac users trying to watch Sky Player video on Skysports.com

"I have correctly set up my account with sky.com but when I try to watch the 'Sky Sports TV' or 'Sky Sports Catch Up' services I cannot login even though I am using the correct username and password".

This is a known bug when watching the Sky Player service in the video area of SkySports.com with the Safari browser. When watching in SkySports.com cookies generated by the Sky Player service are classed as coming from a third party. The default setting in Safari is to block all cookies from third party sites. In order to avoid this problem you will need to turn off your cookie blocker in your browser settings or watch in a different browser.

The default settings in Firefox and Internet Explorer do not cause this problem as they are able to accept third party cookies.

Questions about Sky Bet Live

1. What is Sky Bet Live?

Sky Bet Live is a service provided by Sky Bet exclusive to the Sky Player live streaming service within skysports.com. It is provided to allow Sky Bet customers to place bets on some of the many sporting events which are available via the Sky Sports online streaming service. It is designed to allow them to do this without having to leave the Sky Sports streaming page.

2. How can I use Sky Bet Live?

Sky Bet is easy to use. If you are an existing customer, you can use your User ID and PIN to place bets using Sky Bet Live next to the Sky Sports Stream. Bet on events as you watch Sky Sports, then check to see if you won. If you are new to Sky Bet, you will be asked to register. Use this link or the link on Sky Bet Live, it's a simple process and should only take about 5 minutes. Note this link will open in a new window.

3. I have forgotten my Sky Bet User ID/PIN, what do I do?

If you have forgotten your PIN please click here. Note this link will open in a new window. If you have forgotten your User ID please call 08000 725 181 and one of our Customer Care Operators will be happy to help.

4. Transactions and Banking

To comply with regulations set out by the card issuers, Sky Bet operates certain policies and procedures, click here for more details. Note this link will open in a new window.

5. Rules

All bets and transactions placed through Sky Bet Live are subject to Sky Bet's rules. Please click here for a full set of Sky Bet rules. Note this link will open in a new window.

6. Responsible Gambling

We are committed to Responsible Gambling and have a number of self-help tools to help you manage your gambling. We also work with a number of independent charitable organisations who can offer help or answer any questions you may have. Click here for more info. Note this link will open in a new window.

7. SkyBet Customer Support

Email: help@skybet.com Telephone: 08000 725 181 (Lost User ID or PIN) 08000 724 777 (UK Freephone) 1800 928 949 (ROI) +44 1423 850 640 (Overseas) Post: Sky Bet Customer Care Central House Beckwith Knowle Otley Road Harrogate North Yorkshire HG3 1WA